In this episode of Boots on the Ground – Perspectives in ERP, we sit down with David Nowaczyk, VP of Innovation Strategy at SolutionsX, to discuss how manufacturers can make ERP knowledge more accessible, consistent, and useful across the organization.

For years, many companies have relied on a handful of experienced employees who know the ERP system, the workarounds, the customizations, and the reasons behind key business decisions. But as teams become leaner, experienced employees retire, and users need faster answers, the old “just ask Bob” model no longer scales.

That is where AgentX comes in. AgentX is a purpose-built AI platform designed around the real operational knowledge inside an ERP environment. It helps users get fast, contextual answers based on how their business actually runs, including configurations, business processes, documentation, decisions, and customizations.